Frequently Asked Questions
Below are some of the frequently asked questions that we get. We hope this helps answer any questions you may have.
Abbreviations for the below information:
PCP - Primary Care Physician
MH - Mental Health Therapy
OT - Occupational Therapy
If you have a question that you cannot find the answer here for please contact us. Thank you
Abbreviations for the below information:
PCP - Primary Care Physician
MH - Mental Health Therapy
OT - Occupational Therapy
If you have a question that you cannot find the answer here for please contact us. Thank you
How do I get scheduled for services?
Contact our main clinic location for specific questions, information on scheduling or current wait times.
Call 479-250-4355
Email email our Care Coordinator at [email protected]
Contact our main clinic location for specific questions, information on scheduling or current wait times.
Call 479-250-4355
Email email our Care Coordinator at [email protected]
What locations do you have?
Main Clinic
2713 SE I Street
Suite #5
Bentonville, Arkansas 72713
Office Phone 479-250-4533
Fax 479-553-7954
Email [email protected]
Carroll County Satellite Location - Main clinic must be contacted for scheduling appointment.
18795 US 62
Eureka Springs, AR 72631
Located in the old Busch Post Office/Classic Counseling office (8 miles west of Eureka Springs)
Office Phone 479-250-4355
Fax 479-553-7954
Email [email protected]
Main Clinic
2713 SE I Street
Suite #5
Bentonville, Arkansas 72713
Office Phone 479-250-4533
Fax 479-553-7954
Email [email protected]
Carroll County Satellite Location - Main clinic must be contacted for scheduling appointment.
18795 US 62
Eureka Springs, AR 72631
Located in the old Busch Post Office/Classic Counseling office (8 miles west of Eureka Springs)
Office Phone 479-250-4355
Fax 479-553-7954
Email [email protected]
What are the clinic hours?
Main Clinic
Hours are 8:00 am - 6:00 pm Monday through Friday
Main Clinic
Hours are 8:00 am - 6:00 pm Monday through Friday
What holiday's are the clinics closed for?
Currently all clinics are closed for the below holidays.
Please check with the Main Clinic for holidays that fall on a weekend.
Currently all clinics are closed for the below holidays.
- New Years
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving
- Thanksgiving Day After
- Christmas Eve
- Christmas
Please check with the Main Clinic for holidays that fall on a weekend.
Where can I find more information on closures and clinic activities?
Keep a check our Facebook page, Facebook/EmergeNWA, for clinic announcements, special events and weather closures.
Keep a check our Facebook page, Facebook/EmergeNWA, for clinic announcements, special events and weather closures.
What is the Referral Process for MH and OT?
MH Services
We have some insurances that due require a PCP referral. There for, the clinic across the board, requires a referral from the clients primary care physician (PCP).
OT Services
We are required to have a referral from the PCP for all OT services before we can do the initial evaluation or start weekly sessions.
MH Services
We have some insurances that due require a PCP referral. There for, the clinic across the board, requires a referral from the clients primary care physician (PCP).
OT Services
We are required to have a referral from the PCP for all OT services before we can do the initial evaluation or start weekly sessions.
What is the wait time for services?
MH Services
The wait times for services for MH very on the openings for each therapist and the type of insurance the client has. We strive to her the clients sees as soon as we have openings and prefer to get their initial session and weekly sessions scheduled at the same time. If we only have an opening for the initial session then the weekly sessions go on the scheduling wait list. As soon as a weekly slot is open we contact back to get the weekly sessions scheduled.
OT Services
OT have specific guidelines regarding when we can see the clients. It may take the PCP's office two or more weeks to get their referral in to us. Once we receive the referral the evaluating therapist reaches out the the legal guardian to get the initial evaluation scheduled.
MH Services
The wait times for services for MH very on the openings for each therapist and the type of insurance the client has. We strive to her the clients sees as soon as we have openings and prefer to get their initial session and weekly sessions scheduled at the same time. If we only have an opening for the initial session then the weekly sessions go on the scheduling wait list. As soon as a weekly slot is open we contact back to get the weekly sessions scheduled.
OT Services
OT have specific guidelines regarding when we can see the clients. It may take the PCP's office two or more weeks to get their referral in to us. Once we receive the referral the evaluating therapist reaches out the the legal guardian to get the initial evaluation scheduled.
What Mental Health Therapy services do you provide?
We provide individual and family therapy services for infants, children, adolescents, and adults.
We provide individual and family therapy services for infants, children, adolescents, and adults.
What Occupational Therapy services do you provide?
We provide OT services for individual ages birth through 21. Treatment areas include sensory concerns, fine motor skills, feeding therapy, and reflex integration.
We provide OT services for individual ages birth through 21. Treatment areas include sensory concerns, fine motor skills, feeding therapy, and reflex integration.
How do I schedule an appointment?
You can call our main office at 479-250-4355 or email our care coordinator at [email protected]
You can call our main office at 479-250-4355 or email our care coordinator at [email protected]
What information do you need from me?
You will complete a phone screening to ensure that we can provide you with the services you need. You will then fill out an intake questionnaire. You will provide insurance information and a driver's license. We will also need a referral from your primary care physician.
You will complete a phone screening to ensure that we can provide you with the services you need. You will then fill out an intake questionnaire. You will provide insurance information and a driver's license. We will also need a referral from your primary care physician.