Below are some of the frequently asked questions that we get. We hope this helps answer any questions you may have.
Abbreviations for the below information: PCP - Primary Care Physician MH - Mental Health Therapy OT - Occupational Therapy If you have a question that you cannot find the answer here for please contact us. Thank you
How do I get scheduled for services? Contact our main clinic location for specific questions, information on scheduling or current wait times. Call 479-250-4355 Email email our Care Coordinator email@example.com
What locations do you have? Main Clinic 2713 SE I Street Suite #5 Bentonville, Arkansas 72713 Office Phone 479-250-4533 Fax 479-553-7954 Email Info@EmergeNWA.com
Carroll County Satellite Location - Main clinic must be contacted for scheduling appointment. 18795 US 62 Eureka Springs, AR 72631 Located in the old Busch Post Office/Classic Counseling office (8 miles west of Eureka Springs) Office Phone 479-250-4355 Fax 479-553-7954 Email info@EmergeNWA.com
What are the clinic hours? Main Clinic Hours are 8:00 am - 6:00 pm Monday through Friday
What holiday's are the clinics closed for? Currently all clinics are closed for the below holidays.
4th of July
Thanksgiving Day After
Please check with the Main Clinic for holidays that fall on a weekend.
Where can I find more information on closures and clinic activities? Keep a check our Facebook page, Facebook/EmergeNWA, for clinic announcements, special events and weather closures.
What is the Referral Process for MH and OT? MH Services We have some insurances that due require a PCP referral. There for, the clinic across the board, requires a referral from the clients primary care physician (PCP).
OT Services We are required to have a referral from the PCP for all OT services before we can do the initial evaluation or start weekly sessions.
What is the wait time for services?
MH Services The wait times for services for MH very on the openings for each therapist and the type of insurance the client has. We strive to her the clients sees as soon as we have openings and prefer to get their initial session and weekly sessions scheduled at the same time. If we only have an opening for the initial session then the weekly sessions go on the scheduling wait list. As soon as a weekly slot is open we contact back to get the weekly sessions scheduled.
OT Services OT have specific guidelines regarding when we can see the clients. It may take the PCP's office two or more weeks to get their referral in to us. Once we receive the referral the evaluating therapist reaches out the the legal guardian to get the initial evaluation scheduled.
What Mental Health Therapy services do you provide? We provide individual and family therapy services for infants, children, adolescents, and adults.
What Occupational Therapy services do you provide? We provide OT services for individual ages birth through 21. Treatment areas include sensory concerns, fine motor skills, feeding therapy, and reflex integration.
What information do you need from me? You will complete a phone screening to ensure that we can provide you with the services you need. You will then fill out an intake questionnaire. You will provide insurance information and a driver's license. We will also need a referral from your primary care physician.